HOW TO ORDER EARTUNE TIPs & PLUGS
Taking your ear impression
We strongly advise you to get your ear impression taken from a professionally certified audiologist. Please take the following precautions:
Use of biting block is required for tighter fitment. Make sure that the impressions are extended beyond 2nd bend of ear canal (indicated as yellow). Make sure that the extended area (indicated as white arrow) has at least 10mm of space. Make sure to fill the area indicated as blue.
Taking your ear impression at home (optional)
Alternatively, you can use our SPEK (Self Precision Ear-impression Kit)
System to take your ear impression yourself in the comfort of your home.
Sending your ear impression
Ship the completed ear impression along with a copy of your order confirmation to the following address. Make sure to keep the package well protected so that the impression will not be damaged during transit.
ADV. CIEM LAB
ATTN : ADVSOUND-CIEM
250 Green Valley Road
Freedom, CA 95019
+1 516 734 6320
After shipping the ear impression, please e-mail us the tracking number at firstname.lastname@example.org.
REFIT / WARRANTY / DELIVERY
Depending on the back-orders, the delivery lead time may extend up to 3 weeks after receiving your ear impression. We recommend that you inquire the production lead time prior to placing your order. Due to the nature of the custom-fit manufacturing process, refunds are not accepted. Our standard manufacture's warranty covers manufacturing defect up to 3-year after purchase. Take note that the shape of your ear canal may change due to growth / aging, and your custom-fit product may need to be re-made after 2-3 years from the manufacturing date. We will accept refit-claim resulting from poor fitment within the 30 days of delivery. Please make sure to contact us via email@example.com to begin refit process.