Custom-fit items purchased through

  • Due to the nature of the custom-fit manufacturing process, refunds are not accepted.
  • Take note that the shape of your ear canal may change due to growth / aging, and your custom-fit product may need to be re-made after 2-3 years from the manufacturing date.
  • We will accept refit-claim resulting from poor fitment within the 30 days of delivery.
  • Contact us via to begin refit process.

Universal-fit items & accessories purchased through

  • We guarantee all universal-fit items & accessories purchased through
  • If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • Item must be in a resellable condition in order to be eligible for full refund.
  • The wearable items such as foam ear tips are not refundable.
  • No refunds after 30 days.

To return an universal-fit or accessory purchased through

  1. Pack the item in the original packaging with all included accessories.
  2. Include the original packing slip or copy of the receipt and reason for the return.
  3. Label the package with the following address and ship via carrier of your choice.
    ATTN: Returns
    500 Northern Blvd Ste 004
    Great Neck, NY 11021
  4. Send your order number and tracking number to