Shipping Policy

US Domestic Shipping

  • We typically ship orders within 1-2 business days.
  • We offer free shipping for all purchases made on eartune.com within US.
  • We use USPS First Class for shipments under 1 lbs, and USPS Priority for shipments over 1 lbs.
  • All shipments come with tracking number that outlines the shipping status.
  • "Signature required" option is available for purchase at the check out page, which guarantees delivery in-person to make sure that the delivered package is not lost or stolen.
  • If USPS tracking shows delivery but you did not receive the package on the date indicated by USPS tracking, USPS recommends the following:
    • Looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather.
    • Contacting USPS at 1-800-ASK-USPS or contacting your local Post Office directly and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the whereabouts of your missing package.
    • Contacting the USPS Track and Confirm customer service office at 1-800-222-1811.

International Shipping

  • We typically ship orders within 1-2 business days.
  • We ship to many countries around the world. However, some countries are restricted due to a large rate of lost, stolen, or damaged packages.
  • The shipping cost will be calculated at the check out page.
  • International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for information.
  • We offer international shipping via Fedex. Shipping options are not available in all countries.